The table below outlines the various unsuccessful payment messages and their meanings.
Code | Message | Description |
A02 | Payment Stopped | The account holder has requested that their bank stop any direct debit transactions. Contact the customer to determine an alternate payment mechanism, or if they wish to stop their service. |
| A03 | Account Closed | The account holder has closed their account. Contact your customer to ask for new account details. |
| 005 | Do not honor | This indicates an error or problem from the card issuer. In general the reason for this response code may be any of the following
Any other rule imposed by the card issuer that causes a decline (e.g. daily limit exceeded, duplicate transaction suspected, etc) |
| A06 | Refer to Customer | Contact your customer to determine if they have sufficient funds in their account, if the BSB and account number you have is correct, and if their account allows direct debit transactions. |
A09 | Technically Invalid | The customers financial institution has not honoured the payment. This could be due to a possible issue with bank account details, or the account type does not allow Direct Debits |
051 | Insufficient Funds | The client has insufficient funds in their bank account to complete the payment. |
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