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Knowledge base
Business Customers (8)
Getting Started (4)
How to Reset your password
Setting up your account
How to add your company logo
View all 4
Account Management (8)
How to create users
Unlocking user accounts
Updating business information
View all 8
Clients/Payers (6)
How to create a new client/payer
Updating a Customer
Archiving a Customer
View all 6
Payments (7)
BPAY FAQs
Unsuccessful Payment Messages
How to Record an External Payment
View all 7
Reports (1)
Creating a New Report
Smart Payment Agreements™ (9)
Understanding Smart Payment Agreements™
How to Create a Smart Payment Agreement™
Creating a Payment Agreement
View all 9
Dashboard (2)
Navigating the Dashboard
Customer Tab
Business User Guide (1)
Business User Guide
Payers (8)
Getting Started (1)
Mobile login vs Email login
Smart Payment Agreements™ (5)
Agreement Statuses -What do they mean?
What is a ‘DDR’?
What is a ‘Grace Period™’?
View all 5
Security & Compliance (2)
Is My Payment Information Secure?
Security Code vs PIN
Account (3)
Blank screen after logging in - no Payment Agreements showing
Forgot PIN/Password
Changing mobile number or email
FAQ (4)
Forgot PIN/Password
Changing Mobile Number or Email
How do I update my payment method?
View all 4
Payments (15)
Can I add more than one Payment Method?
Requested payment method update
How do I Update my Payment Method?
View all 15
Fees (3)
What are the fees?
Why have I been charged a particular fee?
Fees charged
Terms & Conditions (2)
Privacy Policy
Terms of Use
