Payer has made Bpay payment. When should I see it in the system?
Bpay has a standard clearance timeframe of 3 days, however you may need to allow up to 5 days to account for weekends and public holidays.
Payer has paid using an incorrect CRN
If a payer has paid using an incorrect CRN, you will need to refund the payer and request that make the payment again using the correct CRN.
Can I transfer a payment to another Agreement?
No, when payments are made, they are associated with individual Agreements. Payments made incorrectly will require a refund.
How can I track Bpay Payments?
The Bpay Files screen shows all files/batches related to a merchants account. Within each file contains the individual Bpay payments.
To navigate to the Bpay Files screen, click on Account within a Merchants profile and select the Bpay File tab from the submenu.
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