How to Refund a Card Payment

Created by Elizabeth Whyte, Modified on Wed, 3 Jul, 2024 at 11:13 AM by Elizabeth Whyte

Follow the below steps to process a refund.

Note: The card used for the payment you are refunding must be valid and not expired.


  1. Search for the payer you would like to process a refund for.
  2. Open their Smart Payment Agreement™.
  3. Click on View Payment History.



  4. Expand the Payment you wish to refund and click Refund.



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